Process
Onboarding Specifications
Timeline, deliverables, and acceptance criteria for each onboarding phase.
Onboarding Phases & Deliverables
| Phase | Duration | Deliverables | Acceptance Criteria |
|---|---|---|---|
| Discovery | Weeks 1–2 | Workload inventory, dependency map, risk assessment, criticality tiers | All in-scope workloads documented with criticality scores |
| Architecture Workshop | Week 3 | Operating model document, escalation matrix, monitoring baselines, change governance rules | Stakeholder sign-off on operating model |
| Controlled Rollout | Weeks 4–10 | Monitoring deployment, triage activation, patch management, governance implementation | Each phase passes acceptance criteria before next begins |
| Steady State | Week 10+ | Full 24/7 operations, reporting cadence, optimization cycle | First monthly service review completed |
Customer Requirements
Access
Read-only cloud account access for discovery. Specific IAM roles defined during architecture workshop. Standing operational access established under accountable stewardship, with every session logged and attributable.
Stakeholders
Technical lead (3–5 hrs/week during rollout) and business stakeholder (1–2 hrs/week) available for design sessions, reviews, and approvals.
Documentation
Existing runbooks, architecture diagrams, and incident history. Completeness not required. Discovery will fill gaps.
Communication
Shared Slack/Teams channel for real-time communication. PagerDuty or equivalent for incident escalation integration.