Managed Operations
Managed Cloud Infrastructure,
with Layered Operational Depth.
We don't just monitor your infrastructure. We own the operational outcomes, across baseline operations, continuity, and optimization layers.
Coverage
24/7
Severity
P1-P4
Lifecycle
4-Phase
Model
Ops + AI
Does your backup
have a backup?
Most teams discover their recovery plan doesn't work during an actual incident. We validate yours before it matters.
Scenario
What happens at 3AM?
Toggle between the two realities: with and without managed operations.
Scenario
It's 3AM. Your primary database just went down.
Alert fires. Nobody sees it. PagerDuty rings into the void.
Scope
What's Included
Every managed engagement includes a full operational foundation, not just alert forwarding.
Incident Triage & Response
Structured triage workflows with defined severity levels, escalation channels, and communication cadence. P1 incidents are triaged on priority, with response targets set per engagement and contractual SLAs available on request.
Patch Lifecycle Management
Proactive patching with controlled change windows, rollback gates, and dependency impact analysis. Surprise downtime, engineered out.
Monitoring & Observability
Full-stack monitoring with SLO-aligned telemetry, anomaly detection, and executive-grade real-time reporting for your leadership team.
Change Governance
Every infrastructure change follows a controlled workflow with approval gates, risk assessment, and measurable acceptance criteria.
Executive Reporting
Regular ops summaries, monthly service reviews, and quarterly business reviews. All aligned to business impact metrics, not just uptime numbers.
Capacity Planning
Trend analysis, right-sizing recommendations, and proactive scaling before performance degrades. Not reactive firefighting after the fact.
Depth
Four Layers of Operational Capability
Each layer builds on the previous one. Start with core operations and expand as your environment matures.
Layer 01
Core Managed Operations
Provisioning, hardening, patch lifecycle, monitoring baselines, and incident triage ownership.
- — Environment provisioning & hardening
- — 24/7 monitoring with defined escalation
- — Patch windows with rollback gates
Layer 02
Performance & Capacity Engineering
Trend analysis, right-sizing strategy, proactive bottleneck review, and service quality optimization.
- — Resource utilization analysis
- — Cost optimization recommendations
- — SLO-driven performance baselines
Layer 03
Continuity & Recovery Readiness
Replication-aware architecture, distributed backups, and validation-driven recovery workflows.
- — Cross-region replication design
- — Quarterly recovery drills
- — RTO/RPO validation against contracted SLAs
Layer 04
Governance & Escalation Model
Defined change rigor, escalation channels, stakeholder visibility, and operational decision accountability.
- — Change advisory board cadence
- — Executive incident command
- — Compliance-ready audit trails
Preview
See the Operations Dashboard
Explore a live simulation of the CloudPresto ops console. The same console our engineers run your operations from.
CloudPresto Opsops.cloudpresto.com/dashboardProcess
How Onboarding Works
Discovery & Risk Mapping
2-week phase where we map your workloads, dependencies, and risk posture. Every integration point documented.
Architecture Workshop
Define the operating model: ownership boundaries, escalation paths, monitoring baselines, and change governance rules.
Controlled Rollout
Phased operational handover. Start with monitoring, add triage, then full change governance. Typically 30-90 days.
Steady-State Operations
Full 24/7 operational ownership with continuous optimization, executive reporting, and quarterly business reviews.
What makes this different
Most managed service providers forward alerts and wait for your team to respond. CloudPresto operates your infrastructure. We make decisions, execute changes, and only escalate when business judgment is required.
You get outcomes, not tickets.
"When something breaks at 3 AM, we're already on it. Your team sleeps while we restore."
Model
Operating Model Depth
Decision Layer
Choose engagement scope based on workload criticality, business impact, and required governance cadence.
Technical Layer
Apply architecture patterns for dependency isolation, observability baselines, and controlled change boundaries.
Operational Layer
Run a repeatable cycle of triage, escalation, remediation, and optimization with accountable ownership.
Reporting Layer
Provide executive-ready service updates with risk posture, mitigation status, and next decision points.
The difference
You get outcomes, not tickets.
Most managed providers forward alerts and wait. We operate your infrastructure: make decisions, execute changes, restore services. You sleep while we work.
01
Operate, don't forward
We make decisions and execute changes end to end, escalating only when business judgment is required.
02
Priority response
P1 incidents are triaged on priority, with response targets set per engagement and contractual SLAs available on request.
03
Continuity by design
Replication-aware architecture and validation-driven recovery, engineered before you ever need it.
04
You keep control
Full access and ownership stay with you. We operate within agreed, logged boundaries; direction is always yours.
FAQ
Common Questions
What workloads do you manage?
We run production workloads on our own managed cloud across US, EU, and Asia, from single-application estates to multi-team hybrid environments. Scoped to your infrastructure, not a template.
How do you handle incidents?
P1 incidents are triaged on priority, with response targets set per engagement and contractual SLAs available on request. We follow structured response workflows: detect, assess, contain, remediate, review. Your team is notified through defined escalation channels. We handle the technical response; you make business decisions.
What's the minimum engagement?
Our Foundation tier starts at $995/mo for up to 2 production workloads. This includes 24/7 monitoring, incident triage, patch management, and monthly ops reviews. No long-term contracts required. We earn retention through outcomes.
Do we lose control of our infrastructure?
No. You retain full access and ownership. We operate within defined boundaries with clear escalation paths. Architecture decisions, budget changes, and business-critical calls always stay with your team. We handle execution; you set direction.
How long does onboarding take?
Typically 30-90 days depending on complexity. We start with a 2-week discovery phase, followed by an architecture workshop, then phased handover. Monitoring starts within the first week; full operational ownership transfers gradually.
Get started
Start with an architecture workshop
Map your current-state risk profile and design a phased operating model for your workloads.