Managed Operations

Managed Cloud Infrastructure,
with Layered Operational Depth.

We don't just monitor your infrastructure. We own the operational outcomes, across baseline operations, continuity, and optimization layers.

See pricing

24/7 operations active

| 24/7 coverage | Priority P1 response

Operational ownership. Anywhere.

Uptime

99.9%

Severity

P1–P4

Backups

3-2-1+1

Regions

US · EU · Asia

How it runs

Runtime, operations, report. One line.

This is what managed cloud means here: your workload runs on our infrastructure, the ops loop watches it, and what the loop records becomes your report. Open a station for its specification.

Every station, in every package.

Scope

What's inside, and when it fits.

Everything the machine above does for you, in every package, and the four situations it is built for.

Everything in every package.

The full operational foundation, not alert forwarding.

Backups and recovery

3-2-1+1 georedundant backups, restore-verified, with quarterly recovery drills.

Incident triage and response

Defined severity levels, escalation channels and a communication cadence.

Patch lifecycle management

Controlled change windows, rollback gates and dependency impact analysis.

Monitoring and observability

Full-stack telemetry, anomaly detection and real-time reporting.

Change governance

Approval gates, risk assessment and acceptance criteria on every change.

Executive reporting

Monthly service reviews and quarterly business reviews.

Capacity planning

Trend analysis and right-sizing before performance degrades.

In every package

When this is the right call.

Four situations we are built for. If one of them is yours, the workshop below starts there.

The situation	What we do	Read more
Your team ships product. Nobody owns production at 3 AM.	Engineers keep the roadmap. Monitoring, patching, drills and incident response move to us, with a severity model and an escalation path that is written down.
A provider forwards alerts and waits for you.	We take the estate over in waves, no big-bang cutover, and replace alert forwarding with operations: decisions made, changes executed, services restored.
Compliance wants evidence of change control and recovery drills.	Every change follows an approval workflow, every drill produces a record, every incident a written review. The governance layer exists to be audited.
The estate outgrew what one team can watch.	Capacity planning, right-sizing and 24/7 coverage across US, EU and Asia, on infrastructure we run, with one uptime standard for all of it.

Evidence

See it running.

The same machine, watched from the portal, at 3 AM, and in what it hands you every month.

Five exhibits

Exhibit 01 / 05

Where you watch it.

The same screen we work from: the incident as it is handled, the change waiting for your approval, the estate, the monthly report.

The client portal dashboard: an incident, an approval waiting, the estate

What happens at 3 AM?

The same machine at 3 AM. Toggle between the two realities: with and without managed operations.

A CloudPresto operations engineer running your production systems

24/7 MonitoringIncident ResponsePatching & HardeningGovernance & Reporting

Scenario

It's 3AM. Your primary database just went down.

Alert fires. Nobody sees it. PagerDuty rings into the void.

45+ minutes of downtime. No clear communication. Trust eroded.

Depth

Four layers of operational capability.

Each layer builds on the previous one. Start with core operations and expand as your environment matures.

Layer 01 is the foundation. Every engagement starts there.

The difference

You get outcomes, not tickets.

Now you can judge the difference. Most managed providers forward alerts and wait. We operate your infrastructure: make decisions, execute changes, restore services. You sleep while we work.

An engineer at the operations desk at night, three screens of live telemetry

	Alert forwarding · most managed providers	CloudPresto operations
Decisions	The alert is forwarded to you. You decide, you fix, you follow up.	We make decisions and execute changes end to end, escalating only when business judgment is required.
Response	A ticket in a queue, worked in order, best effort.	P1 incidents triaged on priority, with response targets set per engagement and contractual SLAs available on request.
Continuity	Backups assumed. Recovery untested until the day it is needed.	Replication-aware architecture and validation-driven recovery, engineered before you ever need it.
Control	Their console, their rules, their timing.	The estate and its data stay yours. Operational access is ours, scoped, logged and attributable, with every change visible to you; the calls that are the business's to make stay with you.

Pricing

How it's priced.

Market-informed starting points. Each tier includes provisioned infrastructure capacity, scoped to your workloads. Final scope aligned through qualification and architecture review.

See pricing

Three tiers · every station in every package

Foundation

Small estates, the full operating model, replicated warm standby included.

Business

Growing estates, more capacity, warm or hot standby to match the workload.

Enterprise

Mission-critical estates, active-active across regions, executive reporting.

Get started

Start with an architecture workshop.

A working session on your estate. We map your current-state risk profile and design a phased operating model for your workloads. Answer three questions and see what yours would cover.

See pricing →

An architecture session: the estate diagram on the wall, the team at the table

Architecture workshop

Preview your workshop

1 / 3

How big is the estate?

Production workloads: apps, services, environments.

Pick one to continue

Go further

Guides, related work, questions.

Collection

Managed cloud essentials

Everything you need to understand our managed cloud operations model.

Collection

Operations deep dive

Detailed guides on incident response, patching, monitoring, and governance.

Guide

Incident response framework

How we detect, triage, and resolve incidents before your team even wakes up.

Guide

The four-layer operating model

Deep dive into each capability layer, from baseline ops to governance.

What workloads do you manage?

We run production workloads on our own managed cloud across US, EU, and Asia, from single-application estates to multi-team hybrid environments. Scoped to your infrastructure, not a template.

How do you handle incidents?

P1 incidents are triaged on priority, with response targets set per engagement and contractual SLAs available on request. We follow structured response workflows: detect, assess, contain, remediate, review. Your team is notified through defined escalation channels. We handle the technical response; you make business decisions.

Do we lose control of our infrastructure?

No. The estate and its data remain yours, and you see every change we make. Operational access is ours, scoped and logged, so the platform can be secured properly. Architecture decisions, budget changes, and business-critical calls stay with your team; we make and carry out the operational ones.

How long does onboarding take?

Typically 30-90 days depending on complexity. We start with a 2-week discovery phase, followed by an architecture workshop, then phased handover. Monitoring starts within the first week; full operational ownership transfers gradually.

Managed Cloud Infrastructure,
with Layered Operational Depth.

Runtime, operations, report. One line.

The runtime

The ops loop

Your report