AI
AI Workflow Specifications
Qualification flows, context packaging, confidence scoring, and governance controls.
Workflow Capabilities
Guided Qualification
Multi-step intake with structured requirement capture, intelligent routing, and qualification brief generation. 4.2x faster than manual processes.
Context Packaging
RAG-powered retrieval from curated knowledge base. Every response traceable to source material. Confidence-scored output with source attribution.
Governed Decisions
Human override controls on all AI actions. Full audit trails. Weekly accuracy calibration. Confidence thresholds drive auto-execute vs. human review.
Governance Specifications
| Control | Specification |
|---|---|
| Confidence Threshold (Auto) | > 95%: auto-execute with full logging |
| Confidence Threshold (Review) | < 80%: mandatory human review |
| Audit Trail Retention | All inputs, recommendations, decisions, and outcomes retained per compliance policy |
| Destructive Actions | Never permitted without human approval, enforced at workflow level |
| Calibration Cadence | Weekly accuracy review against real outcomes |
| Knowledge Base Updates | 24-hour refresh standard following service changes, pricing updates, or new procedures |